Cancellation & Refunds Policy

Last updated: 2026-08-07

RoastMonitor is a digital subscription service (software), not a physical good. Given its digital nature no shipping costs or packaging returns apply; instead of a product return, the following trial, billing, cancellation, and refund terms apply.

1. Free trial

The subscription includes a 30-day free trial, at no charge and with no card required. During the trial you may cancel at any time at no cost.

2. Billing & renewal

When the trial ends, and unless you have cancelled, the subscription activates at S/ 49.00 per month (or US$ 13.00 via PayPal) and renews automatically each monthly period.

3. Cancellation

• You may cancel your subscription at any time, with no penalty.
• On cancellation, your access continues until the end of the period already paid; no further charges are made.
• To cancel: sign in → account menu → "Manage subscription", or email us at roastmonitor@yanahuayocoffee.com.

4. Refunds

• Cases we do refund: a duplicate or erroneous charge, a charge made after you cancelled, or service unavailability attributable to us. In these cases the refund is full.
• Change of mind: because this is a digital service with immediate access, no partial refunds are issued for a monthly period already started; instead, you keep access until the end of that period.
• Window to request: you have 30 days from the charge to report it and request a review or refund.
• Refund method: refunds are issued to the original payment method used (card via Culqi, or PayPal).
• Processing time: once the case is validated, the refund is processed within up to 10 business days, subject to the payment method or gateway timelines.

5. How to request it

Email roastmonitor@yanahuayocoffee.com with your account email, the charge date and amount, and the reason. We'll review your case promptly.

6. Consumer rights

These terms do not limit the rights afforded to you by Peru's Consumer Protection Code (Law No. 29571). If you are not satisfied, you may file your case in our Libro de Reclamaciones (complaints book).